Orders & Delivery
Where can I buy these products?
Please click the OTTO and Cdiscount button to come into the shop for buying in the end of home page.
How can I track my order?
After placing an order, OTTO or Cdiscount will provide a tracking number via email. Use this to monitor your shipment on their respective platforms or the courier’s website.
Can I modify or cancel my order after placing it?
Order modifications/cancellations depend on OTTO’s and Cdiscount’s policies. Check your order status immediately and contact their support for assistance.
Claims & Incident Reports
How do I report an issue with my order or delivery?
If you encounter any problems with your order (e.g., missing/wrong items, damaged goods), please contact OTTO or Cdiscount customer support directly through their platform, as they handle order fulfillment.
What should I do if I received an incorrect or defective product?
Please report the issue to OTTO or Cdiscount within their specified return window. They will assist with replacements or refunds according to their policies.
Payments & Store Credit
What payment methods are accepted?
OTTO and Cdiscount accept various payment options (credit/debit cards, PayPal, etc.). Check their checkout page for details.
Product (OEM/ODM Related)
Do you offer custom branding (OEM/ODM) for products?
Yes! We specialize in OEM/ODM services. Contact us directly via andypanfen@hotmail.com to discuss customization options before ordering on OTTO or Cdiscount.
Where can I find product specifications or MOQ (Minimum Order Quantity)?
Product details are listed on OTTO/Cdiscount, but for bulk/OEM inquiries, reach out to us for tailored solutions.
Product Issues & Care
How do I use/maintain my product correctly?
Refer to the user manual included with your purchase. For missing guides, check the product page on OTTO/Cdiscount or contact us.
Is there a warranty? How do I claim it?
Warranty terms vary by product. Contact OTTO/Cdiscount for manufacturer warranties, or contact us for OEM/ODM orders with custom agreements.
Refunds
How long do refunds take to process?
Refunds are handled by OTTO/Cdiscount and typically take 5–10 business days after return approval, depending on your payment method.
Will I get a full refund for returned items?
Refunds depend on the platform’s return policy. Shipping fees may be non-refundable unless the return is due to seller error.
Returns & Cancellations
What’s your return policy?
Returns are managed by OTTO or Cdiscount. Check their platform for deadlines (usually 14–30 days) and conditions (e.g., unused items in original packaging).
Who covers return shipping costs?
If the return is due to a seller error (e.g., wrong item), OTTO/Cdiscount may cover costs. Otherwise, the buyer is typically responsible.
Shipping
What shipping options are available?
OTTO and Cdiscount offer standard/expedited shipping. Delivery times and fees vary by location—check their checkout page for details.
Do you ship internationally?
Shipping depends on OTTO’s/Cdiscount’s policies. Some products may be restricted to certain regions.